FAQ

Your questions, answered honestly.

If there’s anything here we haven’t covered, just ask — no question is a silly one.

Before you book

I’ve never had a treatment before — is that okay?

More than okay — first-timers are some of my favourite people to look after. There’s no such thing as a silly question, and nothing is rushed. We start with a relaxed conversation about what’s on your mind and go from there.

Do I have to commit to anything at the consultation?

No. The consultation is free and there’s no pressure to book anything. It’s a chance to ask questions, understand your options and decide in your own time.

Will you tell me honestly if I don’t need a treatment?

Yes, always. My approach is to maintain faces rather than change them, so if something isn’t right for you — or you’re better off waiting — I’ll say so. Sometimes the best advice is ‘not yet’.

Treatments & safety

Are the treatments safe?

Safety comes first in everything I do. I’m a GDC-registered clinician and I run the Facial Excellence academy — meaning I train other professionals — and every treatment is planned around your health history at a face-to-face consultation.

Will I look overdone or ‘frozen’?

That’s the opposite of how I work. The aim is always natural, balanced results — refreshed, not frozen. We agree the look together and build gradually rather than overdoing anything.

Do you offer anti-wrinkle injections?

Yes. Wrinkle-relaxing injections use a prescription-only medicine, which can only be prescribed after assessing you in person — so they always begin with a consultation, and we plan them carefully around your face and goals.

On the day & afterwards

What should I expect on the day?

A calm, unhurried appointment. We’ll recap your plan, answer any last questions, and only go ahead once you’re comfortable. Most treatments are quick, and I’ll talk you through each step.

Is there much downtime?

It depends on the treatment — many have little to no downtime, while some involve mild swelling, redness or flaking for a few days. I’ll always tell you what to expect beforehand so there are no surprises. Individual results vary.

What aftercare will I need?

Simple, sensible aftercare makes a real difference to your result, so I’ll give you clear guidance for your specific treatment — and you’re always welcome to get in touch afterwards if you’re unsure about anything.

Booking & practical

Where are you based?

I treat from two locations in Colchester — Beauty at Number 2 on Margaret Road, and Hello Dental at Colchester Business Park. We’ll arrange the most convenient one for you.

How do I book?

The easiest way is to request a consultation through the site or message me on WhatsApp. I’ll personally be in touch to find a time that suits you.

What if I need to rearrange?

Life happens — just let me know as early as you can and we’ll find another time. I’ll always do my best to be flexible.

A conversation, not a commitment

Let’s start with a conversation.

Book a free, no-pressure consultation — or just message Lisa. No question is a silly one.

Beauty at Number 2

2 Margaret Road, Colchester, CO1 1RZ

Hello Dental

The Centre, The Crescent, Colchester Business Park, Colchester, CO4 9QQ

Recommend a friend and receive a £10 voucher towards your next treatment when they come in for a treatment.

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