Clear, fair terms.

Lisa Moore Therapy is the trading name of Lisa Moore Therapy Limited, registered in England and Wales under company number 10535483. Our registered office is 2 Margaret Road, Colchester, Essex, CO1 1RZ.

Treatments are carried out by Lisa Collette Moore, Dental Hygienist (Diploma in Dental Hygiene, London, 2003), registered with the General Dental Council under number 6267. Lisa follows the GDC’s Standards for the Dental Team. The GDC is at gdc-uk.org.

We treat at Beauty at Number 2, 2 Margaret Road, Colchester, CO1 1RZ, and at Hello Dental, The Centre, The Crescent, Colchester Business Park, Colchester, CO4 9QQ. You can reach us at info@lisamooretherapy.co.uk or on 07526 757 536.

Our treatments are only for adults aged 18 and over, and we may ask for proof of age. By law, injectable cosmetic treatments cannot be given to anyone under 18 in England.

Every treatment begins with a consultation. Your consultation with Lisa is free when you request it through this website, and there is no obligation to go ahead with anything.

Prescription-only medicines can only be prescribed by our independent prescriber after assessing you face to face. That assessment is booked separately and costs £30. We may recommend against a treatment, or suggest waiting, if we don’t believe it’s right for you, and we’ll always be honest about why.

Online bookings are made through our booking system, Ovatu. A £20 booking fee is taken when you book online, and it comes off the price of your treatment. Some treatments need a deposit because the product is ordered for you in advance (for example, a £350 deposit for Sculptra). Any fee or deposit is shown before you pay.

If you book online, you have the legal right to cancel within 14 days, starting the day after you book, without giving a reason. Tell us by email or phone; a clear statement that you want to cancel is enough. We will refund everything you have paid, including the booking fee or deposit, within 14 days, using the same payment method.

If your appointment falls within those 14 days, booking it means you are asking us to start before the cancellation period ends. If you cancel before your appointment, you still get a full refund. Once a treatment has been fully carried out, the right to cancel no longer applies to it.

We understand life happens. If you need to change or cancel an appointment, please give us as much notice as you can so the time can be offered to someone else. Repeated late cancellations or missed appointments may affect any deposit. If you arrive late, we’ll do our best to treat you, but the appointment may need to be shortened or rescheduled for safety.

Aesthetic treatments are tailored to the individual, and results vary from person to person. We cannot guarantee a specific outcome. Following the aftercare advice you’re given is an important part of your result, and we’re always happy to answer questions as your skin settles.

Information on this website is for general guidance only and is not medical advice. Please share your full medical history at consultation, and speak to your GP about any medical concern. Thread treatments are performed in CQC-registered premises (Hello Dental, Colchester Business Park).

The online skin check gives an automated, cosmetic reading of one photograph. It is not a diagnosis, not medical advice and not a substitute for an assessment in person.

If anything isn’t right, please tell us. We take it seriously and want to put it right. Contact us at info@lisamooretherapy.co.uk or on 07526 757 536. We will acknowledge your complaint, look into it and give you a full written response.

If you are not satisfied with our response, you can raise a concern about Lisa’s professional conduct with the General Dental Council at gdc-uk.org. Concerns about your personal information are covered in our privacy notice.

We provide our services with reasonable care and skill. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud, or affects your legal rights as a consumer.

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.

We may update these terms from time to time. The version on this page is the one that applies, and the date at the top shows when it last changed.