Your information, handled with care.

Lisa Moore Therapy Limited is responsible for your information (the “data controller”). We are registered in England and Wales, company number 10535483, with our registered office at 2 Margaret Road, Colchester, Essex, CO1 1RZ. We are registered with the Information Commissioner’s Office (ICO) under number ZB164541.

Treatments are carried out by Lisa Collette Moore, Dental Hygienist, registered with the General Dental Council under number 6267. For anything in this notice, email info@lisamooretherapy.co.uk or call 07526 757 536.

• Enquiries and the contact form: your name, mobile number and email address, the treatment you are interested in, when suits you, and anything you choose to write to us.
• The skin check: your answers to two questions and one photograph of your face taken on your device, which an AI service reads to produce the result you see on screen. If you then choose to send it to Lisa, we also receive your name, mobile number and email address.

We use your details to reply to you and to arrange a consultation. The legal basis is that you have asked us to take steps before you become a client (UK GDPR, Article 6(1)(b)).

Anything you tell us about your skin or health, and the photograph in the skin check, is special category data. We only use it with your explicit consent, which you give by ticking the box on the form (Article 9(2)(a)). You can withdraw your consent at any time by emailing info@lisamooretherapy.co.uk. Withdrawing does not affect anything we did before.

The skin check has two separate tick boxes. The first allows an AI service to read your photo and give you a result. The second, which you only see if you choose to send your photo to Lisa, allows us to pass your photo, answers and contact details to her.

We do not sell your information or use it for advertising. The skin check result is produced automatically, but it decides nothing about you: it has no legal effect and nobody is refused a service because of it. You do not have to give us your details, but without a way to reach you we cannot reply.

• Lisa, by email, so she can reply to you personally. For the skin check this happens only if you choose to send her your photo.
• OpenAI OpCo, LLC, a company in the United States, which reads your skin check photo and returns the result. It receives the photo only, without your name or contact details. OpenAI says it does not use data sent this way to train its models and that it may keep it for up to 30 days to check for misuse. For this transfer we rely on the standard contractual clauses with the UK Addendum in OpenAI’s data processing terms.
• VonaxAI, who built and runs this website and the system we use to keep track of enquiries, acting only on our instructions. That system is hosted on servers in the European Union, and names, contact details and messages are stored encrypted.
• Vercel Inc., which hosts this website, Resend Inc., which delivers the enquiry emails, and Google, which provides the inbox they arrive in. These companies are based in the United States and certified under the UK Extension to the EU-US Data Privacy Framework (the “UK-US data bridge”), which the UK recognises as giving adequate protection.
• If you book online, message us on WhatsApp or follow a link to another website, that service (for example Ovatu, our booking system) handles your information under its own privacy notice.

• In our enquiry system, your contact details and messages are removed automatically twelve months after we last worked on your enquiry. After that, only the fact that an enquiry came in on a given day remains, with nothing that points back to you.
• The skin check photograph is not stored on this website. OpenAI may keep it for up to 30 days to check for misuse. If you send it to Lisa, she uses it only to reply to you, and you can ask us at any time to have it deleted.
• Enquiry emails are kept only as long as we need them to deal with your enquiry. If you become a client, your treatment records are kept for as long as professional rules require.

You can ask for a copy of the information we hold about you, have it corrected or erased, restrict or object to how we use it, ask for it to be passed to another provider, and withdraw your consent at any time. To do any of these, email info@lisamooretherapy.co.uk. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first at info@lisamooretherapy.co.uk. We will acknowledge your complaint within 30 days, look into it without undue delay and let you know the outcome.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

This website does not use cookies, local storage or similar technologies, and it does not load analytics, advertising or social media trackers. If you follow a link to another website, such as our online booking system or WhatsApp, that website may use its own cookies under its own policy.

Our treatments are for adults aged 18 and over, and this website is not meant for children. We do not knowingly collect information from anyone under 18.

If the way we use your information changes, we will update this notice. The date at the top shows the current version.